Frequently Asked Questions FAQ’s

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Where are you located?

The Inn at Bay Fortune is at 758 Route 310, Souris, Prince Edward Island.
The Fortune Bridge House is at 391 Route 310, Souris, Prince Edward Island.

How do we get there?

We are a country property in King’s County on the Eastern side of Prince Edward Island. There is no Island-wide public transit, so a vehicle or an arranged car service is required.

Charlottetown Airport – 73 kms/1 hour of driving
Wood Island Ferry – 63 km/51 minutes of driving
Confederation Bridge – 126 km/ 1.37 hours of driving

How can I contact you?

The best way to reach us is by email at info@innatbayfortune.com or by phone at 1-888-687-3745. During our off-season from November to May, please allow 2 to 3 days for a return phone call.

What dates are you open?  

The nightly FireWorks Feast is served from May 17 to October 12, 2024. The Chefs Harvest Culinary Retreat is on weekends from October 18 to November 10, 2024.

What is included in the FireWorks Feast? How much does it cost?

  • Our unique FireWorks Feast dining experience takes place over four hours, featuring ingredients from our Culinary Farm, foraged and local tastes. The Feast is $255 per person plus tax, including service (grats). Beverages are an additional cost, but service (grats) is always included.
  • A Culinary Farm Tour with a petite Farm Taste.
  • Oyster Hour features ember-roasted oysters, unlimited raw oysters and multiple fire stations with hors d’oeuvre cooked or smoked with live fire.
  • A sabre toast with sparkling wine.
  • The Feast includes a sit-down multi-course meal in front of our 25-foot live-fire hearth. We serve a Bread course, Maritime Chowder, Earth Plate & Salad Course, Meat with Vegetables Course, and Farm Dessert.
  • House-made marshmallows roasted over an open fire.

Should I tip my server?

No. The Inn at Bay Fortune is proud to pay our service staff a competitive, livable wage so they do not depend on tips. Our service fees are built into our food & beverage prices, so you don’t have to consider it!

How do I reserve a guest room & the FireWorks Feast?

Go to our website www.innatbayfortune.com, for bookings and additional information. All guests staying overnight are guaranteed seats at the FireWorks Feast. Once you book your room and you receive your confirmation number, please scroll down and click on Book Feast. This unique link secures your seat(s) at the Feast.  If the date is sold out, a waitlist is available for FireWorks Feast dining reservations.

What is your cancellation policy and do you take a deposit?

Air Canada Labour Action

Air Canada has sent out notifications to travellers for possible strike action between the dates of September 15 and September 23, 2024. Given the airline has provided adequate notification to passengers, our cancellation policies remain the same. Should you have any questions, please email info@innatbayfortune.com.

Guest Room Cancellation Policy 7 days
We’ve processed a deposit to your credit card equal to one night’s stay to secure your reservation. We will offer complimentary modifications and cancellation fees up to 7 days before arrival. We’re a small country inn, so please inform us with as much notice as possible. All cancellations made 7 days the day before your arrival will result in a full refund. The price of rooms is based on double occupancy unless noted, is $75 per extra guest.
 
FireWorks Feast & Chefs’ Harvest Dining Cancellation Policy

$255 deposit (Excluding 15% HST tax, which will be charged when you dine) will be due at booking. Please cancel as soon as possible to avoid a cancellation fee. Due to the high demand for the FireWorks Feast and a long waiting list, there will be a charge of $255 for no-shows/same-day cancellations.

We suggest booking as early as possible as we fill up quickly during the busy months. If your preferred date is sold out, a waitlist is available for FireWorks Feast dining reservations. If you have any questions, please do not hesitate to contact us.
 
We look forward to welcoming you soon to our beautiful Seaside Sanctuary.
 
Are your properties accessible?  

Unfortunately, our heritage properties are not fully accessible, and we are a working farm with rough roads and trails.

  • There is a removable wheelchair ramp that can be set in advance into the FireWorks restaurant. Please let us know when making your reservation if you require the ramp for access.
  • There is one accessible restroom in the restaurant.  The Farm Bar and restroom located in the Fire Garden during Oyster Hour is inaccessible.
  • The Inn at Bay Fortune – Deluxe Courtyard #7  are accessible to non-motorized small wheelchairs with grab bars in the bathtub. Guests with a disability will still need assistance from a companion.
  • The Culinary Farm Tour & outdoor Oyster Hour are not fully accessible by wheelchair and people with mobility issues should take caution.
  • Clearly identified service dogs are welcome but must be on a leash at all times.

Please let us know if you have any other questions or concerns to contact us for more information info@innatbayfortune.com.

 

*NEW*  Do you allow pets?

We would be pleased to welcome overnight guests and their beloved, well-behaved pet(s) to The Inn at Bay Fortune. We understand that pets are important members of your family. To ensure a comfortable and enjoyable stay for all guests, pet owners must pay a deposit to bring their pet and sign our Pet Policy. The Inn at Bay Fortune charges a non-refundable cleaning fee of $50 per pet. Pets must always be leashed outside guest rooms and prohibited inside food service areas, including the Fire Garden, during food service, or on the Farm Tour. While visiting us with your pet, please remember that not everyone is as passionate about pet ownership as we are. We trust that you will maintain control of your pet’s actions and noise so that it doesn’t adversely affect the experience of your fellow guests. Guests attending The FireWorks Feast ONLY are not to bring their pet(s). No pet(s) should be left in a vehicle or tied up outside while guests attend the Feast. Please make alternate arrangements for your pet.  

*To book a pet-friendly room, please contact Guest Services by email at info@innatbayfortune.com or call 902-687-3745 ext.1.

Pet Agreement & Guidelines

Pet-Friendly Rooms

The Inn at Bay Fortune | Main House

  • Classic Courtyard 1-5
  • Deluxe Courtyard 6-9
  • Premium Courtyard Suite 8
  • South Tower 1

The Fortune Bridge House

  • The Riverview Suite
  • The Paddock Suite

Do you have gender-neutral washrooms? 

Yes, our properties have gender-inclusive washrooms. We believe in creating a welcoming environment where all guests feel comfortable and respected, regardless of gender identity. These facilities are just one way we strive to ensure that everyone who walks through our doors feels valued and accepted. Additionally, we are proud to be Rainbow Registered, a national accreditation for 2SLGBTQI+friendly businesses and organizations. This accreditation means we have implemented comprehensive policies and procedures to foster a supportive environment for everyone, ensuring that all 2SLGBTQI+ customers and employees feel safe, welcomed, and accepted.

What are your check-in and check-out times?

3:00 pm Check-in & 11:00 am Check-out.  If you would like to arrive early, please do.  We have a lovely welcome area and property to explore while you wait for your guest room. New this year, we have a welcome bar that opens at 1:00 pm daily for early arrivals.

What amenities are included with my room rate:

  • Air Conditioning/Heating
  • Complimentary Chilled Vivreau Sparkling Water Upon Request
  • Complimentary Parking
  • Cozy Robes & Slippers
  • Dyson Supersonic Hair Dryers
  • Electric Vehicle 240 Volt Level 2 Charger – NEW
  • Fireplaces in select rooms
  • Flat Screen TV
  • Free WiFi
  • Gourmet Breakfast
  • Heated Bathroom Floor
  • Hunter Brand Rubber Boots for lend while on our farm tour and property
  • Island Lavender Distillery luxury all-natural Soaps, Lotions and Bath Salts
  • Luxurious Au Lit Sheets & Supreme Towels
  • Nespresso Coffee Machine
  • Queen or King Bed

Do you have nightly fireworks?

No, we never have real fireworks.  Our restaurant name is a homage to the multiple live fires we burn daily as part of our FireWorks Feast.

What time does the daily FireWorks Feast start?*

The Culinary Farm Tour with Farmer Kevin starts at 4:00 pm, Oyster Hour at 5:00 pm and The FireWorks Feast at 6:00 pm from May 17 to October 12, 2024.

Can children come to the FireWorks Feast?
 
Like many of the world’s leading restaurants that discourage children under 12 in their establishments, we feel the Fireworks Feast experience is not an ideal setting for our guest’s young children.  We are parents too, and we want to ensure a safe and unique experience for all.  We have excellent Nanny services for in-house guests with well-loved and trusted people, including the Smith’s personal Nanny! Please email info@innatbayfortune.com for more information.
 
 

What should I wear to the FireWorks Feast?

Guests often dress in Garden Party attire.  Please wear comfortable shoes to join our Culinary Farm tour and Oyster Hour. Remember that we are a working Culinary farm with rough trails and roads. Being on the farm also means we have insects like pesky mosquitos and working bees.

Can you accommodate allergies or vegetarian requests?

Yes, we welcome anyone with allergies, special dietary restrictions or vegetarian/vegan diets to dine with us. We are able to adjust our menu with advance notice for dietary allergies and sensitivities. Please inform us upon booking, or up to 72 hours before arrival.

Will Chef Michael Smith be at the FireWorks Feast?

Chef Michael makes every effort to toast guests at the beginning of each Feast.  However, due to his incredibly busy schedule and other personal commitments, he may not be present at the night you are dining.

I’m staying two nights at the Inn, so do you have other dining options besides the FireWorks Feast?

Yes, our culinary team has designed a farm-forward picnic with designated picnic spots around the property to choose from.  This option is only available to overnight guests.

Where can I dine off the property?

Prince Edward Island is full of excellent culinary eateries. Most restaurants nearby the Town of Souris close between 6:00-8:00 pm.  Visit www.tourismpei.com or speak to our front desk for assistance.

The FireWorks Feast is sold out on my preferred date. Do you accept waitlist reservations?

Our website shows current Guest Room & FireWorks Feast availability.  If a date is sold out, we accept waitlist FireWorks Feast reservations. Please call us at 902-687-3745 or use the waitlist function online.  We often accept waitlist reservations the week of your preferred date, so please do call!

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